We love work. And we love helping you. We're eager to assist at the hours below (fair warning: the drink cart comes around at 10AM on Fridays):

Mon-Thurs: 9am - 5pm ET
Friday: 9am - 4:30pm ET

Speak to a human. A real-life, living, breathing human being. No silly menus or extended wait times. Most of are us great conversationalists. There are a few, however, who aren't allowed within 30 feet of the phones (**ahem** Tony from IT  **ahem**).

Mon-Thurs: 9am - 5pm ET
Friday: 9am - 4:30pm ET

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ROAD iD FAQ

<p>Don&apos;t forget your handy dandy magical sizing tool that came with your band!&#xA0;</p><p>You will need this to assemble the sizing pin to the pin receiver. This handy dandy tool is also known as a hex head screwdriver. Any 2.0 mm hex head screwdriver will work to assemble your new Kidsafe ID!<span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/vmlXu1Djkkw?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></p>

Don't forget your handy dandy magical sizing tool that came with your band!. You will need this to assemble the sizing pin to the pin receiver. This handy dandy tool is also known as a hex head screwdriver. Any 2.0 mm hex head screwdriver will work t

How to size my band?

PRODUCTS

Kidsafe ID

Our Story

What is ROAD iD

Who is ROAD iD

Who Needs ID?

How is ROAD iD different from other wearable forms of ID?

ABOUT ROAD iD

Are ROAD iD products guaranteed?

Protection Plan

Can My ID Faceplate Fit On Different Types of Bands?

How Do I Clean My ID?

Specs

How do I know the Stretch will fit me?

How do I assemble the Stretch ID?

Is the Stretch band latex free?

Can I wear the Stretch faceplate on a "cause" type of bracelet?

Which accessories are compatible with the Wrist ID Stretch?

WRIST ID STRETCH

How to size the Elite Silicone Band

How to Attach the Silicone Band to the Clasp

Is the band latex free?

WRIST ID ELITE CLASP

Nylon Loop Specs

Nylon Loop Sizing

WRIST ID SPORT NYLON LOOP

Pin-Tuck Specs

Pin-Tuck Sizing

How do I put on the Pin Tuck?

WRIST ID SPORT PIN-TUCK

Kidsafe Specs

Kidsafe Sizing

Sidekick ID Sizing Guide

Sidekick Specs

SIDEKICK ID FOR FITBIT & GARMIN BANDS

What is included when purchasing the Apple Watch ID?

How will the Apple Watch ID effect the Apple Watch's signal?

Will the Apple ID fit on an Apple Watch band?

APPLE WATCH ID

Shoe ID Specs

How does the Shoe ID attach to your shoe?

SHOE ID

FIXX ID Specs

Military Dog Tag | FIXX ID

Why is it named the FIXX ID?

FIXX ID DOG TAG

The Wrist ID Sport

The Ankle ID

Retired Products

Faceplates Specs

Can I order a spare band?

I cut my band too short. What can I do?

How do I attach my clasp?

Accessories: Bands, Faceplates and Clasp

How can I check my balance?

You couldn't find ecard! Help!

GIFT CARDS AND ECARDS

What shipping options are available?

Can I purchase a ROAD iD as a gift?

How do I apply a discount or gift card to an order?

What is the status of my order?

Can I cancel or change my order?

ORDERS

What is the ROAD iD app?

How do I cancel my subscription?

How do I delete my account?

Is the app available for iPhone and Android?

What exactly is an eCrumb?

How do my contacts see my eCrumbs?

Do I need a physical ROAD iD if I have the app?

Will the ROAD iD app track my run or ride?

Where is the lockscreen feature?

Does the ROAD iD app dial 911 for me?

How often is the eCrumb map updated?

What is the impact of the ROAD iD app on my phone's battery life?

What happens if my phone loses battery life?

What is a stationary alert?

Can I pause the eCrumb feature while using the ROAD iD app?

Can the ROAD iD app detect if I've had an accident?

What happens if I lose cell service?

Can I access past eCrumb tracking maps?

Can I see the same map my contacts are viewing?

Can I connect my Online Profile to the app?

ROAD ID APP

What is iD PROFILE?

How do I cancel?

How do I update my payment method?

Can I used a ROAD iD Gift Card for payment? Are discount codes applicable?

Is iD PROFILE the same subscription as the Run and Ride App?

How many IDs/profiles can I have on my account?

Can I transfer an ID to another iD PROFILE account?

Is iD PROFILE available internationally?

How do I register a new ID to an existing iD PROFILE?

How do I access and edit my iD PROFILE?

Is my personal information in iD Profile account secure?

Can I order an ID with an iD PROFILE for someone else?

How do I renew iD PROFILE membership?

How do I add family members to iD PROFILE account?

I lost an ID. What should I do?

Can I have the same serial number and PIN as my other ID?

How will first responders access my iD PROFILE?

How do I troubleshoot an invalid serial number and PIN combination?

How do I get one month of free iD PROFILE membership?

What is the privacy policy for iD PROFILE?

How do I access the serial number and PIN on my ID?

iD PROFILE (formerly known as MYROADiD)

How to size my band?Updated 10 months ago