We love work. And we love helping you. We're eager to assist at the hours below (fair warning: the drink cart comes around at 10AM on Fridays):

Mon-Thurs: 9am - 5pm ET
Friday: 9am - 4:30pm ET

Speak to a human. A real-life, living, breathing human being. No silly menus or extended wait times. Most of are us great conversationalists. There are a few, however, who aren't allowed within 30 feet of the phones (**ahem** Tony from IT  **ahem**).

Mon-Thurs: 9am - 5pm ET
Friday: 9am - 4:30pm ET

Shop ROAD iD

ROAD iD FAQ

<p style="margin: 0px 0px 15px; padding: 0px; box-sizing: border-box; color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.37em; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">To edit your profile and access all account options, you will need to visit <a href="//www.iDprofile.com">www.idprofile.com</a> and log in. You&apos;ll enter in your email address and we will send you a password code to login. You&apos;ll find edit profile under Manage Profile/Home section.</p><p style="margin: 0px 0px 15px; padding: 0px; box-sizing: border-box; color: rgb(51, 51, 51); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.37em; font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><br></p>

To edit your profile and access all account options, you will need to visit www.idprofile.com and log in. You'll enter in your email address and we will send you a password code to login. You'll find edit profile under Manage Profile/Home section.

How do I access and edit my iD PROFILE?

iD PROFILE (formerly known as MYROADiD)

Our Story

What is ROAD iD

Who is ROAD iD

Who Needs ID?

How is ROAD iD different from other wearable forms of ID?

ABOUT ROAD iD

Are ROAD iD products guaranteed?

Protection Plan

Can My ID Faceplate Fit On Different Types of Bands?

How Do I Clean My ID?

Specs

How do I know the Stretch will fit me?

How do I assemble the Stretch ID?

Is the Stretch band latex free?

Can I wear the Stretch faceplate on a "cause" type of bracelet?

Which accessories are compatible with the Wrist ID Stretch?

WRIST ID STRETCH

How to size the Elite Silicone Band

How to Attach the Silicone Band to the Clasp

Is the band latex free?

WRIST ID ELITE CLASP

Nylon Loop Specs

Nylon Loop Sizing

WRIST ID SPORT NYLON LOOP

Pin-Tuck Specs

Pin-Tuck Sizing

How do I put on the Pin Tuck?

WRIST ID SPORT PIN-TUCK

Kidsafe Specs

Kidsafe Sizing

How to size my band?

Kidsafe ID

Sidekick ID Sizing Guide

Sidekick Specs

SIDEKICK ID FOR FITBIT & GARMIN BANDS

What is included when purchasing the Apple Watch ID?

How will the Apple Watch ID effect the Apple Watch's signal?

Will the Apple ID fit on an Apple Watch band?

APPLE WATCH ID

Shoe ID Specs

How does the Shoe ID attach to your shoe?

SHOE ID

FIXX ID Specs

Military Dog Tag | FIXX ID

Why is it named the FIXX ID?

FIXX ID DOG TAG

The Wrist ID Sport

The Ankle ID

Retired Products

Faceplates Specs

Can I order a spare band?

I cut my band too short. What can I do?

How do I attach my clasp?

Accessories: Bands, Faceplates and Clasp

How can I check my balance?

You couldn't find ecard! Help!

GIFT CARDS AND ECARDS

PRODUCTS

What shipping options are available?

Can I purchase a ROAD iD as a gift?

How do I apply a discount or gift card to an order?

What is the status of my order?

Can I cancel or change my order?

ORDERS

What is the ROAD iD app?

How do I cancel my subscription?

How do I delete my account?

Is the app available for iPhone and Android?

What exactly is an eCrumb?

How do my contacts see my eCrumbs?

Do I need a physical ROAD iD if I have the app?

Will the ROAD iD app track my run or ride?

Where is the lockscreen feature?

Does the ROAD iD app dial 911 for me?

How often is the eCrumb map updated?

What is the impact of the ROAD iD app on my phone's battery life?

What happens if my phone loses battery life?

What is a stationary alert?

Can I pause the eCrumb feature while using the ROAD iD app?

Can the ROAD iD app detect if I've had an accident?

What happens if I lose cell service?

Can I access past eCrumb tracking maps?

Can I see the same map my contacts are viewing?

Can I connect my Online Profile to the app?

ROAD ID APP

What is iD PROFILE?

How do I cancel?

How do I update my payment method?

Can I used a ROAD iD Gift Card for payment? Are discount codes applicable?

Is iD PROFILE the same subscription as the Run and Ride App?

How many IDs/profiles can I have on my account?

Can I transfer an ID to another iD PROFILE account?

Is iD PROFILE available internationally?

How do I register a new ID to an existing iD PROFILE?

Is my personal information in iD Profile account secure?

Can I order an ID with an iD PROFILE for someone else?

How do I renew iD PROFILE membership?

How do I add family members to iD PROFILE account?

I lost an ID. What should I do?

Can I have the same serial number and PIN as my other ID?

How will first responders access my iD PROFILE?

How do I troubleshoot an invalid serial number and PIN combination?

How do I get one month of free iD PROFILE membership?

What is the privacy policy for iD PROFILE?

How do I access the serial number and PIN on my ID?

How do I access and edit my iD PROFILE?Updated a year ago